Refund Policy
1. Overview
This Refund Policy applies to ceremony documentation, access log archival, and record verification review services engaged through Utility Haven Way Co., Ltd. Pricing displayed on the Site is informational; all engagements are confirmed via written scope letter.
2. Deposit Refunds
A 40% deposit is required to confirm a ceremony date. Deposits are refundable under the following conditions:
- Full refund: Cancellation at least fourteen calendar days before the scheduled ceremony date
- Partial refund (50% of deposit): Cancellation between seven and thirteen calendar days before the ceremony
- No deposit refund: Cancellation fewer than seven calendar days before the ceremony, except as noted in Section 5
3. Balance Refunds After Service Delivery
The remaining balance is due upon packet delivery. Refund requests for the balance must be submitted within seven business days of delivery and must identify specific deficiencies in the deliverable relative to the scope letter.
4. Non-Refundable Items
The following are non-refundable once incurred:
- Travel expenses already booked for on-site ceremonies
- Materials purchased specifically for your engagement (printed binders, USB devices)
- Expedited delivery fees once processing has begun
- Record verification reviews once the findings memorandum has been delivered
5. Cancellation by Utility Haven Way
If we cancel a ceremony due to circumstances on our end (archivist unavailability, force majeure), you receive a full deposit refund or the option to reschedule at no additional cost.
6. Rescheduling
One free reschedule is permitted if requested at least seven calendar days before the original ceremony date. Subsequent reschedules incur a ₩150,000 administrative fee.
7. No-Shows
If our archivists arrive at the agreed location and ceremony participants are unavailable, the deposit is forfeited and a new deposit is required to book a replacement date.
8. Work Already Started
For archival projects, if intake review has begun and you cancel, you are charged for work completed at the quoted per-entry rate, deducted from your deposit. Any remaining deposit balance is refunded.
9. Refund Process
Submit refund requests to contact@utilityhavenway.click with your scope letter reference number. We acknowledge requests within two business days and process approved refunds within fourteen business days via the original payment method (bank transfer).
10. Disputes
If you disagree with a refund decision, contact us to discuss resolution. Unresolved disputes are subject to the governing law provisions in our Terms of Service.
Last updated: August 2025